This is a courtesy translation of the French original. In the event of any discrepancy, the French version prevails.
HÔREST attaches particular importance to the protection of the personal data of users of its horest.re website. The purpose of this privacy policy is to inform you, transparently, about how your personal data is collected, used and retained, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the French Data Protection Act of 6 January 1978, as amended.
Data controller
The data controller is:
HÔREST RÉUNION
Limited liability company (SARL)
Registered office: 20 place du Général de Gaulle, 97460 Saint-Paul, Réunion, France
SIRET: 130 192 982 00010
For any question relating to personal data, contact:
[email protected]
HÔREST has not appointed a Data Protection Officer (DPO), as this is not mandatory given the nature and volume of the processing carried out.
Personal data collected
HÔREST only collects the personal data that you voluntarily provide to us, in the following situations:
Via the contact form
When you use the contact form on the Contact page of the site, the following data may be collected:
- Full name
- Email address
- Phone number (optional)
- Location (island or territory)
- Subject of your enquiry
- Content of your message
Via Calendly appointment booking
When you book an appointment through the Calendly module embedded in the site, the following data may be collected by our service provider Calendly:
- Full name
- Email address
- Date and time of the appointment
- Any additional information you enter in the Calendly form
Via the newsletter sign-up form
When you subscribe to the HÔREST newsletter through the form in the footer of the site, the following data is collected: email address.
Subscription uses double opt-in: a confirmation email is sent to you, and your subscription only takes effect once you have clicked the link it contains.
Via server logs
Like any website, horest.re automatically generates connection logs (server logs) containing:
- Connection IP address
- Browser type and operating system
- Pages viewed
- Date and time of connection
These logs are kept by our hosting provider OVH for technical and security purposes.
Purposes of processing
Your personal data is processed for the following purposes:
- Responding to enquiries received through the contact form
- Arranging appointments requested through Calendly
- Establishing a business relationship with prospects who have shown an interest in HÔREST services
- Sending, where applicable, professional communications to people who have explicitly consented to receive them
- Ensuring the technical security of the site (server logs)
- Complying with legal and regulatory obligations
Legal bases for processing
In accordance with Article 6 of the GDPR, the processing of personal data carried out by HÔREST is based on the following legal bases:
- Consent of the data subject, for data entered voluntarily through the contact form, the Calendly module or any future communication sign-up forms
- Pre-contractual measures taken at the request of the data subject, where the contact is aimed at considering a possible service engagement
- HÔREST’s legitimate interest in ensuring the technical security of the site (processing of server logs) and in developing its business while respecting individuals’ rights
- Legal obligation, where the retention or disclosure of data is required by law
Recipients of the data
Your personal data is intended exclusively for HÔREST, for the purpose of managing the firm’s contacts, prospects and clients.
Certain technical service providers may access your data strictly within the scope of their services:
- OVH SAS (website host, France): technical storage of site data and of messages received through the contact form
- Calendly Inc. (United States): management of appointments booked through the Calendly module embedded in the site
- Brevo (Sendinblue SAS) (France): sending of newsletter emails and hosting of the mailing list
- Google Ireland Limited (Ireland): website audience measurement via Google Analytics, subject to your consent
- WordPress / Yoast SEO / Contact Form 7: publishers of the technical tools used by the site, which do not access the data collected
No personal data is sold, rented, transferred or disclosed to third parties for commercial purposes.
Transfers outside the European Union
The Calendly module is provided by Calendly LLC, a US company. Using the Calendly module involves a transfer of your personal data to the United States. Calendly has committed to complying with the Data Privacy Framework (formerly Privacy Shield), which governs data transfers between the European Union and the United States.
For more information on Calendly’s privacy policy, see: https://calendly.com/privacy
Google Analytics, provided by Google Ireland Limited, may involve data transfers to the United States. Google participates in the Data Privacy Framework governing these transfers. These cookies are only placed with your consent.
All other processing carried out by HÔREST takes place within the European Union (OVH hosting in France, emails sent via Brevo in France).
Data retention
HÔREST retains your personal data for a limited period, proportionate to the purposes of the processing:
- Contact data (form): 3 years from the last exchange, unless there is an active business relationship
- Prospect and client data: for the duration of the business relationship, then 5 years from the last contact for business prospecting purposes
- Accounting data and legal obligations: applicable statutory periods (10 years for accounting records)
- Calendly data: according to Calendly’s own retention policy and HÔREST’s operational needs
- OVH server logs: in accordance with the host’s policy (generally 12 months)
- Newsletter / mailing list data: until you ask to unsubscribe, which you can do at any time
Data security
HÔREST implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure: secure OVH hosting, SSL certificate, restricted access to the data received, strong passwords.
Your rights
In accordance with the GDPR and the French Data Protection Act, you have the following rights over your personal data:
- Right of access: obtain confirmation that your data is being processed and receive a copy of it
- Right to rectification: have inaccurate or incomplete data corrected
- Right to erasure (“right to be forgotten”): have your data deleted under the conditions provided by law
- Right to restriction of processing: request the temporary suspension of processing
- Right to object: object, on legitimate grounds, to the processing of your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to withdraw your consent at any time, where processing is based on consent
- Right to set directives regarding what happens to your data after your death
To exercise these rights, you can contact us at: [email protected]
You will receive a response within one month of receipt of your request, in accordance with the GDPR.
Complaint to the CNIL
If, after contacting us, you believe that your rights over your personal data are not being respected, you have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL):
CNIL
3 place de Fontenoy
TSA 80715
75334 Paris Cedex 07
Telephone: +33 1 53 73 22 22
Website: https://www.cnil.fr
Cookies and trackers
The horest.re website uses cookies and trackers as described below. In line with CNIL recommendations, your consent is requested on your first visit to the site through a dedicated banner. You can change your choices at any time by clicking the “Manage cookies” link in the footer of the site.
What is a cookie?
A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. It allows the site to remember certain information about your browsing: preferences, consent choices, login session, and so on. Some cookies are essential for the site to work; others are linked to third-party services and require your consent.
Cookies placed on horest.re
The horest.re website uses a very limited number of cookies. No advertising or behavioural tracking cookies are placed.
Essential cookies (always active)
These cookies are strictly necessary for the site to work and to remember your preferences. They do not require consent and cannot be disabled.
| Cookie | Issuer | Purpose | Duration |
|---|---|---|---|
horest_cookie_consent |
horest.re | Remember your cookie consent choice | 13 months |
wordpress_* |
horest.re | WordPress session management (only for users logged in to the administration area) | Session or 14 days |
Functional cookies (consent required)
These cookies are only placed if you give your consent, and only when you access the relevant features.
| Cookie | Issuer | Purpose | Duration |
|---|---|---|---|
| Calendly cookies | Calendly LLC (United States) | Enable appointment booking through the Calendly module embedded on the Contact page | Varies according to Calendly |
| Google Analytics cookies | Google Ireland Limited | Website audience measurement (pages viewed, visitor origin) | Up to 14 months |
As Calendly is a third-party service based in the United States, using it involves a transfer of data outside the European Union. Calendly has committed to complying with the Data Privacy Framework. For more information, see Calendly’s policy: https://calendly.com/privacy
How can you manage your cookies?
On the horest.re website
At any time, you can:
- Change your choices by clicking the “Manage cookies” link in the footer of the site
- Accept all cookies using the “Accept all” button in the consent banner
- Reject all non-essential cookies using the “Reject all” button in the consent banner
- Customise your choices by category using the “Customise” button in the consent banner
Via your browser
You can also configure your browser to block or delete cookies. Each browser offers a dedicated interface:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy
- Edge: Settings > Cookies and site permissions
Blocking all cookies in your browser may affect how some features of the site work.
Consent retention period
In line with CNIL recommendations, your cookie choice is kept for 13 months. After this period, the consent banner will be shown to you again on your next visit.
Changes to the cookie policy
HÔREST reserves the right to amend this section at any time, in particular to reflect changes in legislation, technology or the third-party services used. Any change will be published on this page, with the update date of the privacy policy.
Changes to the privacy policy
HÔREST reserves the right to amend this privacy policy at any time, in particular to reflect changes in legislation and regulations. Any change will be published on this page, with the update date.
We invite you to review this policy regularly to stay informed of any changes.
Contact
For any question regarding this privacy policy or the processing of your personal data: