HÔREST helps hotel and restaurant owners and managers structure their performance management, strengthen their organisation and improve the performance of their property.
Let's talk about your projectDay to day, running a hotel or restaurant means constantly juggling teams, margins and strategic decisions. HÔREST becomes your operational partner, focused on your growth.
Every engagement begins with an initial diagnostic
Essential — it is the starting point for any engagement
This review of your property is scaled to the engagement: a targeted Flash Diagnostic for a short engagement, a full 360° Performance Audit for an in-depth transformation. It sets the action plan and shapes all the work that follows.
→ Explore our hotel and restaurant performance auditsStrategy & Financial Management
Tracking the indicators that really drive profitability: margins, productivity, cost structure. Understanding your numbers so you decide methodically — not by instinct.
Organisation & Productivity
Optimising day-to-day running, working methods and processes. A well-structured organisation reduces pressure on teams and improves the quality of execution.
Sales Performance & Growth
Commercial positioning, pricing strategy, visibility and guest loyalty. A well-run property with weak commercial positioning will never reach its potential.
Management & Teams
Structuring management, clarifying responsibilities and stabilising teams. Teams who know what is expected of them perform better and stay longer.
Quality, Compliance & Guest Experience
Putting reliable practices and procedures in place to secure operations and deliver a guest experience consistent with the property's positioning.
Once the diagnostic is complete, we agree a prioritised action plan with the owner or manager, and set the exact scope with you — kitchen, financial management, or both. Support then runs over 3, 6 or 12 months.
Each format can be renewed or extended depending on your needs.
3 months
Targeted engagement
For properties that have identified a priority lever to work on quickly: restructuring a service, setting up indicators, solving a specific operational problem.
6 months
In-depth support
For properties that want to work in depth on their organisation and performance management across several areas at once. We are on site a little more often, to embed new habits across 3 to 4 priority areas.
12 months
Performance partnership
For owners and managers who want to put lasting performance management in place, work on every area of performance and have an operational partner over the long term. The action plan runs quarter by quarter, with a review at each stage.
Regular on-site visits to your property and scheduled review meetings with the owner or manager — weekly, fortnightly or monthly depending on the format.
Tracking of your key financial indicators.
Support at key moments in your operations.
Every property has its own levers. Find out how else HÔREST can help.
A structured outside view to pinpoint friction points and concrete opportunities for improvement in your property.
Find out moreRethink how your offer is structured to improve profitability, clarity and commercial effectiveness across your property.
Find out moreTraining that strengthens the key skills of owners, managers and heads of department — and the profitability of their property.
Find out more